Alpacap Limited Privacy Policy
Effective Date: Dec 1 2024
Last Updated: Dec 1 2024
Introduction
At Alpacap Limited, we are committed to respecting and protecting your personal data. This privacy policy explains how we collect, use, and share your information as part of theservices we provide to you as a franchisee. Specifically, we access and process yourbanking account data to deliver insights into your financial performance and provide benchmarking against other franchisees within your network.This document ensures transparency about our data handling practices and outlines your rights under data protection law. Please take the time to read this policy carefully. If you have any questions, you can contact us at support@alpacap.co.uk.
Our Contact Details
- Name: Alpacap Limited
- Address: 9th Floor, 107 Cheapside, London, United Kingdom, EC2V 6DN
- Email: support@alpacap.co.uk
- Date of Last Update: December 1, 2024
The Type of Personal Information We Collect
We collect and process the following personal information from you:
- Account Information: Banking account owner name, balances, and transactional data, including amounts, funds directions, references, and details of counterparties
How We Get Your Personal Information and Why We Collect It
How we collect your information
We collect your information when you authorize us to access your banking account data via the Open Banking provider
Why we collect your information
We use your information for the following purposes:
- Financial Performance Reports: To provide you with detailed insights into your financial performance, including projections.
- Rankings and Benchmarks: To calculate your standing relative to other franchisees within your franchise system and provide you with benchmarking insights.
Sharing of Information
We share personal information only when necessary to provide our services, comply with legal obligations, or with your consent. Specifically, we may disclose personal information in the following ways:
With Your Franchisor
We may share your personal information with third-party service providers who assist us indelivering our services, such as:
- IT and Cloud Services: Providers that securely host and maintain our data infrastructure.
- Analytics and Reporting Tools: Services that support financial data analysis and benchmarking
These service providers process your data only as directed by us and in compliance with ourinstructions, applicable data protection laws, and confidentiality agreements.
With Service Providers
We share the following insights derived from your financial data with your franchisor to support the effective management and performance of the franchise system:
- Reports on your financial performance, including revenue, costs, profitability, and projections.
- Rankings and benchmarks calculated based on your financial data, providing comparisons against other franchisees within your network
This sharing is conducted to fulfill our contractual obligations and legitimate interests infostering system-wide performance and benchmarking.
During Business Transactions
If Alpacap Limited undergoes a business transition, such as a merger, acquisition, or sale ofassets, your personal information may be transferred as part of that transaction. We will notify you of any such transfer and any changes to the processing of your personal data
To Comply with Legal Obligations
We may disclose your personal information to third parties, such as legal advisors or regulatory authorities, when required to:
- Comply with applicable laws, regulations, or legal processes.
- Protect our rights, property, or safety, or that of our users or others
- Enforce our agreements and policies or defend against legal claims.
With Your Consent or Direction
We may share your personal information with third parties or publicly with your explicit consent or direction. For example, if you provide a testimonial, we may publish it on our website or other platforms with your approval.
Lawful Bases for Processing
Under the UK GDPR, the lawful bases we rely on for processing your personal information are:
- Contractual Obligation: Processing your data is necessary to provide the servicesyou have requested under our agreement.
- Legitimate Interest: Sharing benchmarking data with the franchisor supports theperformance and improvement of the franchise system as a whole.
How We Store Your Personal Information
Your information will be securely stored in cloud-based servers located within the UK or the EU.
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer required, we will securely delete or anonymize your data.
Your Data Protection Rights
As a franchisee, you have the following rights under data protection law:
- Your right of access: You can request copies of your personal information.
- Your right to rectification: You can ask us to correct any inaccurate or incomplete data.
- Your right to erasure: You can request the deletion of your personal data in certain circumstances.
- Your right to restrict processing: You can ask us to limit the use of your data in specific situations.
- Your right to object to processing: You can object to how we use your personal data, particularly if we are relying on our legitimate interests.
- Your right to data portability: You can request that we transfer your personal data to another organization or directly to you in certain situations.
You do not need to pay any fees for exercising these rights. We will respond to your request within one month.
To exercise your rights, please contact us at:
- Email: support@alpacap.co.uk
How to Complain
If you have any concerns about how we use your personal information, you can contact us at:
- Email: support@alpacap.co.uk
If you are not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO):
- Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
- Helpline Number: 0303 123 1113
- Website: www.ico.org.uk